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VIZIO  
DE  
Models E50-C1 and E55-C1  
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IMPORTANT SAFETY INSTRUCTIONS  
Your TV is designed and manufactured to operate within defined design limits. Misuse may result in electric shock  
or fire. To prevent your TV from being damaged, the following instructions should be observed for the installation,  
use, and maintenance of your TV. Read the following safety instructions before operating your TV. Keep these  
instructions in a safe place for future reference.  
cause fire or electric shock.  
Do not touch the power cord during lightning. To avoid electric shock, avoid handling the power cord during  
electrical storms.  
Unplug your TV during a lightning storm or when it will not be used for long period of time. This will protect your  
TV from damage due to power surges.  
Do not attempt to repair or service your TV yourself. Opening or removing the back cover may expose you to  
high voltages, electric shock, and other hazards. If repair is required, contact your dealer and refer all servicing  
to qualified service personnel.  
WARNING: Keep your TV away from moisture. Do not expose your TV to rain or moisture. If water penetrates  
into your TV, unplug the power cord and contact your dealer. Continuous use in this case may result in fire or  
electric shock.  
Do not use your TV if any abnormality occurs. If any smoke or odor becomes apparent, unplug the power cord  
and contact your dealer immediately. Do not try to repair your TV yourself.  
Avoid using dropped or damaged appliances. If your TV is dropped and the housing is damaged, the internal  
components may function abnormally. Unplug the power cord immediately and contact your dealer for repair.  
Continued use of your TV may cause fire or electric shock.  
Do not install your TV in an area with heavy dust or high humidity. Operating your TV in environments with  
heavy dust or high humidity may cause fire or electric shock.  
Follow instructions for moving your TV. Ensure that the power cord and any other cables are unplugged before  
moving your TV.  
To reduce the risk of electric shock or component damage, switch off the power before connecting other  
components to your TV.  
Read these instructions.  
Keep these instructions.  
Heed all warnings.  
Follow all instructions.  
Do not use this apparatus near water.  
Clean only with dry cloth.  
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.  
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including  
amplifiers) that produce heat.  
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with  
one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade  
or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an  
electrician for replacement of the obsolete outlet.  
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the  
point where they exit from the apparatus.  
When unplugging your TV, hold the AC/DC power adapter, not the cord. Pulling on the power cord may damage  
the wires inside the cord and cause fire or electric shock. When your TV will not be used for an extended period  
of time, unplug the power cord.  
Only use attachments/accessories specified by the manufacturer.  
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the  
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury  
from tip-over.  
To reduce risk of electric shock, do not touch the connector with wet hands.  
Insert batteries in accordance with instructions. Incorrect polarities may cause the batteries to leak which can  
damage the remote control or injure the operator. Do not expose batteries to excessive heat such as sunshine,  
fire or the like.  
Unplug this apparatus during lightning storms or when unused for long periods of time.  
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged  
in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into  
the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been  
dropped.  
If any of the following occurs, contact the dealer:  
- The power cord fails or frays.  
- Liquid sprays or any object drops into your TV.  
- Your TV is exposed to rain or other moisture.  
-
-
Your TV is dropped or damaged in any way.  
The performance of your TV changes substantially.  
Unplug the power cord before cleaning your TV.  
When moving your TV from an area of low temperature to an area of high temperature, condensation may  
form in the housing. Wait before turning on your TV to avoid causing fire, electric shock, or component damage.  
This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases,  
shall be placed on the apparatus.  
The mains plug or appliance coupler is used as the disconnect device, the disconnect device shall remain  
readily operable.  
CAUTION - These servicing instructions are for use by qualified service personnel only. To reduce the risk of  
electric shock, do not perform any servicing other than that contained in the operating instructions unless you  
are qualified to do so.  
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user  
to the presence of uninsulated DANGEROUS VOLTAGE within the product’s enclosure that may be of  
sufficient magnitude to constitute a risk of electrical shock to persons.  
A distance of at least three feet should be maintained between your TV and any heat source, such as a radiator,  
heater, oven, amplifier etc. Do not install your TV close to smoke. Operating your TV close to smoke or moisture  
may cause fire or electric shock.  
Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure reliable  
operation of your TV and to protect it from overheating, be sure these openings are not blocked or covered. Do  
not place your TV in a bookcase or cabinet unless proper ventilation is provided.  
Never push any object into the slots and openings on your TV cabinet. Do not place any objects on the top of your  
TV. Doing so could short circuit parts causing a fire or electric shock. Never spill liquids on your TV.  
Your TV should be operated only from the type of power source indicated on the label. If you are not sure of the  
type of power supplied to your home, consult your dealer or local power company.  
Do not apply pressure or throw objects at your TV. This may compromise the integrity of the display. The  
manufacturer’s warranty does not cover user abuse or improper installations.  
The power cord must be replaced when using different voltage than the voltage specified. For more information,  
contact your dealer.  
When connected to a power outlet, power is always flowing into your TV. To totally disconnect power, unplug  
the power cord.  
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the  
presence of un-isolated, dangerous voltage within the inside of your TV that may be of sufficient magnitude to  
constitute a risk of electric shock to persons.  
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This product qualifies for ENERGY STAR in the “factory default” setting and  
this is the setting in which power savings will be achieved. Changing the  
factory default picture settings or enabling other features will increase  
power consumption that could exceed the limits necessary to qualify for  
ENERGY STAR rating. For more information on the ENERGY STAR program,  
refer to energystar.gov.  
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.  
The wall socket should be installed near your TV and easily accessible.  
Only power of the marked voltage can be used for your TV. Any other voltage than the specified voltage may  
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TELEVISION ANTENNA CONNECTION PROTECTION  
Ground Clamp  
Antenna Lead In Wire  
Antenna Discharge Unit  
(
NEC Section 810-20)  
Grounding Conductors  
NEC Section 810-21)  
(
Ground Clamps  
Power Service Grounding Electrode System  
(
NEC ART 250, part H)  
Electric Service Equipment  
If an outside antenna/satellite dish or cable system is to be connected to the  
TV, make sure that the antenna or cable system is electrically grounded to  
provide some protection against voltage surges and static charges.  
• Lightning Protection: For added protection of the TV during a lightning storm  
or when it is left unattended or unused for long periods of time, unplug the TV  
from the wall outlet and disconnect the antenna or cable system.  
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides  
information with regard to proper grounding of the mast and supporting  
structure, grounding of the lead-in wire to an antenna discharge unit, size of  
the grounding conductors, location of antenna discharge unit, connection to  
grounding electrodes, and requirements of the grounding electrode.  
• Power Lines: Do not locate the antenna near overhead light or power circuits,  
or where it could fall into such power lines or circuits. Remember, the screen  
of the coaxial cable is intended to be connected to earth in the building  
installation.  
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Take a moment to register your product at  
VIZIO.COM/PRODUCT-REGISTRATION  
Why register?  
Customized Support  
Get assistance quickly with your information on hand.  
News and Offers  
Take advantage of the latest news and special offers from VIZIO.  
Safety and Satisfaction  
Stay up-to-date with important product updates and notifications.  
REGISTER YOUR VIZIO PRODUCT NOW  
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Do you have questions? Find answers at  
SUPPORT.VIZIO.COM  
Find help with:  
New product setup  
Connecting your devices  
Technical problems  
Product updates and more  
Live chat  
support available  
You can also contact our  
award-winning support team at:  
Phone: (877) 698-4946 (toll-free)  
Email:  
[email protected]VIZIo.com  
Hours of Operation:  
Monday - Friday: 7 am to 11 pm (CSt)  
Saturday - Sunday: 9 am to 6 pm (CSt)  
Se habla Español • Nous parlons Français  
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PACKAGE CONTENTS  
VIZIO LED HDTV  
Remote Control  
with Batteries  
This Quick Start Guide  
TV Stands  
Power Cable  
E50-C1: 4 x M4 28ꢀmm Phillips Screws  
or  
E55-C1: 4 x M4 26.5ꢀmm Phillips Screws  
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APP LAUNCHER  
Quickly launch the pictured App.  
(
Also turns the TV on if it is off.)  
V BUTTON  
Open the VIA dock.  
DASH  
Use with number pad to manually  
enter a digital sub-channel.  
(
For example, 18-4 or 18-5.)  
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INSTALLING THE BASE  
1
It is recommended that two people take part in the stand installation  
Remove any plastic wrapping from the TV and stand.  
Place the TV screen-down on a clean, flat surface. To prevent scratches or damage to the screen, place the  
TV on a soft surface such as a carpet, rug, or blanket, and avoid any sharp edges.  
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2
Insert the stands into the base of the TV. (The sta
Secure each stand to the TV with two (2) M4 Phillips screws (include
the TV and tighten them using a Phillips s
When you are finished, place the TV on a stabl
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FIRST-TIME SET-UP  
Connect all of your  
devices first.  
1
Choose ONE connection  
type for each device.  
Match colored connectors  
to colored ports.  
BACK OF TV  
Note: The image shown here is for illustrative purposes only and may be subject to change. The  
actual number of ports and their locations may vary, depending on the model.  
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HDMI CABLE*  
DIGITAL  
HD VIDEO (1080p)  
HD AUDIO  
**  
Commonly-Connected  
Devices:  
BEST  
COMPONENT CABLE*  
ANALOG  
**  
HD VIDEO (1080p)  
STEREO AUDIO  
BETTER  
Cable or Satellite Boxes  
Match colored connectors to colored ports.  
COAXIAL CABLE*  
Blu-ray or DVD Players  
ANALOG  
HD VIDEO (1080i)  
STEREO AUDIO  
**  
BETTER  
AV CABLE*  
ANALOG  
VIDEO (480i)**  
STEREO AUDIO  
GOOD  
Game Consoles  
Match colored connectors to colored ports.  
*
**  
Cables are not included.  
Maximum resolution.  
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2
Remove the battery cover by pressing gently on the  
Connect the power cord to the back of the TV.  
logo and sliding away from the remote.  
Insert the included batteries.  
The flat edge of the connector goes toward the  
outside of the TV.  
Plug the power cord into an electrical outlet.  
Gently slide the battery cover back into place.  
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Back of TV  
Choose your mode.  
Select Store Demo for in-store display.  
Select Home Use for in-home use.  
4
5
Seleccione "Home Use" por Modo de Casa o "Store Demo" por Demostración de Tienda.  
Choisissez "Home Use" pour Mode Domicile ou "Store Demo" pour Démonstration de Magasin.  
Store Demo  
Home Use  
Ethernet  
cable  
If you have a high-speed Internet connection,  
connect an Ethernet cable from your modem or  
router to the back of your TV as shown.  
For the best Smart TV experience, VIZIO  
recommends using an Ethernet cable. However,  
your TV also has built-in Wi-Fi. See the Connecting  
to the Internet with Wi-Fi section for more  
information.  
Turn the TV on by pressing the POWER button on the  
remote. The Guided Setup app is displayed.  
Use the Arrow buttons on the remote to select Home  
Use and press OK. Use the Arrow buttons on the re-  
mote to select your preferred language and press OK.  
Follow the on-screen instructions to complete the  
first-time setup.  
If you skipped a step or would like to repeat  
the guided setup, see the Help Topics page.  
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VIEWING THE ON-SCREEN USER MANUAL  
1
2
VIZIO  
TV SETTINGS  
MENU  
Picture  
Button  
Audio  
Timers  
Network  
Channels  
Closed Captions  
Devices  
CC  
System  
Guided Setup  
User Manual  
User  
Manual  
Press the MENU button on the Remote  
Control to display the TV SETTINGS menu.  
Highlight User Manual and press OK.  
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LED HDTV WITH VIZIO INTERNET APPS PLUS®  
E50-C1 and E55-C1  
USER MANUAL  
USE YOUR REMOTE  
Previous Page  
Next Page  
Menu Open TV Menu  
PAGE NUMBER  
1 OF 53  
To skip to page, use  
Number Pad,  
then press OK.  
Table of Contents  
Installing the TV  
Controls and Connections  
Connecting your Devices  
Completing the First-Time Setup  
Using the On-Screen Menu  
Using the USB Media Player  
Using VIZIO Internet Apps  
Troubleshooting & Technical Support  
Specifications  
Limited Warranty  
Legal & Compliance  
Use the Up and Down Arrow buttons to select the chapter you want to view.  
Use the Left and Right Arrow buttons to browse through the pages in  
each chapter.  
Press the EXIT button to exit the on-screen User Manual.  
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Wi-F
1
2
VIZIO  
TV SETTINGS  
Picture  
VIZIO  
GUIDED SETUP  
you can skip this section.  
Channel Setup  
Network Setup  
Audio  
Timers  
Network  
Tuner  
CC  
Closed Captions  
Devices  
System  
Guided Setup  
User Manual  
High-speed Internet connection  
n to dis
menu. Use the Arrow button
The GU
splayed
should be 1.5 Mbps or higher.  
p and press OK. The Network  
de is d
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If you are having trouble connecting  
to your network, check your router  
placement:  
3
Walls and large metal objects can block  
the signal.  
Other devices broadcasting at 2.4 or  
5
GHz can interfere with the signal.  
O
Wall blocks signal  
Furniture blocks  
signal  
Far from TV  
Wireless Router  
Highlight the name of your wireless network (this is  
the network’s SSID) and press OK.  
If you do not see your SSID, you will need to enter  
it manually by selecting Hidden Network. For more  
information, see the TV’s User Manual.  
Using the on-screen keyboard, enter your network’s  
password, then highlight Connect and press OK.  
P
No wall blocks signal  
No furniture blocks  
signal  
Close to TV  
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GETTING STARTED WITH VIZIO INTERNET APPS PLUS®  
®
VIZIO Internet Apps Plus (V.I.A. Plus) delivers  
popular online content to your TV. V.I.A. features  
a selection of Apps that allow you to watch movies  
and TV shows, listen to music, get weather and news  
information, and more–all on demand.  
A
high-speed Internet connection is  
required to receive product updates and  
to access online content.  
Press the OK button to launch an App.  
Press the Left/Right Arrow buttons to scroll through the Apps on  
the dock. (The highlighted App is in the center of the dock.)  
Press the V Button to display the V.I.A. Plus App Dock.  
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.  
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The fullscreen V.I.A. Plus Apps window allows you to add and store apps. The Apps on the first page  
are displayed in the Dock and Apps on additional pages can be moved to the Dock.  
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.  
My Apps  
Features the apps  
installed on your TV.  
App Tabs  
Browse through  
apps on these tabs  
and add them to  
Installed Apps  
your My Apps tab.  
The Apps displayed  
here are also  
available in the  
V.I.A. Plus App Dock.  
You can also open  
the app directly  
from the app store.  
Note: App location, appearance, and availability subject to change without notice.  
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HELP TOPICS  
The on-screen menu has guided setup. Press MENU, then select Guided Setup. Select the type of setup  
you need and press OK. The Setup App will begin.  
To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory  
Defaults. If you have changed the default Parental Control Passcode, enter it now. Select Reset.  
Remember that all of your settings will be lost.  
How do I return to the  
Setup App?  
Press the VOLUME UP button on the remote.  
Press the MUTE button on the remote to ensure that mute is off.  
Press MENU > Audio. Be sure TV Speakers is set to On.  
If you have an audio device connected to your TV, press MENU > Audio and set Volume Control to  
External.  
There is a picture, but  
there is no sound.  
Be sure your connected devices are turned on.  
Press the INPUT button on the remote and select the input to which your device is connected (HDMI-1,  
HDMI-2, COMP, etc.).  
The TV displays  
No Signal.”  
There are black/gray  
bars on the top/bottom/  
sides of the screen.  
Note that some television channels add black bars to the picture.  
Set the TV to Wide or Zoom mode. Press the WIDE button, highlight Wide or Zoom, and press OK.  
Adjust the video settings of your external device  
Be sure the power cord is securely connected to the AC socket  
on the TV and to a working electrical outlet.  
Press the POWER button on the remote or on the side of the TV.  
If the above steps do not work, try plugging the power cord into a different outlet.  
There is no power.  
Be sure your TV is connected to the Internet.  
Restart the App by pressing the EXIT button to close the App, then open the App.  
Reboot your TV by pressing the POWER button on the remote, then turn it back on.  
The V.I.A. App is  
not working.  
If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.  
If you are connecting wirelessly, try repositioning your router for the best connection.  
Turn off all devices. Restart your router/modem.  
I am having trouble  
connecting to  
my network.  
Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP).  
The remote is  
not responding.  
Make sure the batteries are properly inserted, matching the - and + symbols.  
Replace the batteries with fresh ones.  
LEGAL / COMPLIANCE  
LIMITED WARRANTY  
FCC Class B Radio Interference Statement  
ON PARTS AND LABOR  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not  
installed and used in accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following measures:  
Covers units purchased as new in United States and Puerto Rico Only.  
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship for a  
period of one (1) year of non-commercial usage and ninety (90) days of commercial use. If a Product covered by this warranty  
is determined to be defective within the warranty period, VIZIO will either repair or replace the Product at its sole option and  
discretion.  
To obtain warranty service, contact VIZIO Technical Support via e-mail: [email protected] or via phone at 877 MY VIZIO  
(877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday (CST) or visit  
www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER. Proof  
of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Parts and Labor  
There will be no charge for parts or labor during the warranty period. Replacement parts and Products may be new or recertified  
at VIZIO’s option and sole discretion. Replacement parts and Products are warranted for the remaining portion of the original  
warranty or for ninety (90) days from warranty service or replacement, whichever is greater.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this  
device may not cause harmful interference, and (2) this device must accept any interference received, including  
interference that may cause undesired operation.  
Type of Service  
Notice  
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for transportation  
costs to the service center, but VIZIO will cover return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE  
SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.  
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s  
authority to operate the equipment.  
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or packaging that  
affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the covered  
Product to the VIZIO service center.  
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.  
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this  
equipment. It is the responsibilities of the user to correct such interference.  
Limitations and Exclusions  
FCC Warning  
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for example:  
cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges, signal issues, damages  
from shipping, acts of God, any type of customer misuse, modifications or adjustments, as well as installation and set-up issues  
or any repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable or removed serial  
numbers, or requiring routine maintenance are not covered. This one year limited warranty does not cover Products sold “AS IS”,  
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules could  
void the user’s authority to operate this equipment.  
Caution  
“FACTORY RECERTIFIED”, or by a non-authorized reseller.  
Always use an AC/DC power adapter that is properly grounded. Use the AC cords listed below for  
each area.  
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,  
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED  
IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES  
RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS,  
WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.  
VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE  
OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON  
HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE  
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY  
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.  
Country  
USA  
Compliance Control Regulation  
UL  
Germany  
UK  
VDE  
BASE/BS  
Japan  
Electric Appliance Control Act  
CSA  
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.  
Personal Data  
Canada  
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION WILL BE  
DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored  
to you configured as originally purchased. You will be responsible for restoring all applicable data and passwords. Recovery  
and reinstallation of user data is not covered under this Limited Warranty. In order to protect your personal information, VIZIO  
recommends that you always clear all personal information from the unit before it is serviced, regardless of the servicer.  
Image(s) under license from Shutterstock.com.  
Zero Bright Pixel Defect Guarantee  
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new product  
purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s product information  
page (www.VIZIO.com) or look for the “zero bright pixel” guarantee on the box.  
LIMITED WARRANTY - CANADA  
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR  
Covers units purchased and currently located in Canada.  
Covers units purchased as new in Canada  
IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A WARRANTY  
A REPLACEMENT UNIT IS  
REPLACEMENT, THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH  
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship for a period  
of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered by this warranty is determined  
to be defective, within the warranty period, authorized for sale in Canada and from an authorized Canadian reseller, VIZIO will  
repair, replace or refund the unit at its sole option and discretion. VIZIO reserves the right to dispatch In-Home Service subject to  
availability or provide other service type options.  
WARRANTED FOR THE LATER OF EITHER THE REMAINING PORTION OF THE ORIGINAL WARRANTY (AS SPECIFIED BY THE  
ORIGINAL WARRANTY DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY PERIOD  
SPECIFIED HEREIN (AS DERIVED FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).  
VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship for a period of  
ninety (90) days of non-commercial use. If a Product covered by this warranty is determined to be defective, within the warranty  
period, authorized for sale in Canada and from an authorized Canadian reseller, VIZIO will repair, replace or refund the unit  
at its sole option and discretion. VIZIO reserves the right to dispatch In-Home Service subject to availability or provide other  
service type options.  
To obtain warranty service, contact VIZIO Technical Support via email: [email protected] or via phone at 877 MY VIZIO  
(
877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday (CST) or www.vizio.  
ca. Pre-authorization must be obtained before sending any product to a VIZIO service center. Proof of purchase in the form of a  
purchase receipt or copy thereof is required to show that a Product is within the warranty period.  
To obtain warranty service, contact VIZIO Technical Support via email: [email protected] or via phone at 877 MY VIZIO  
(877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday (CST) or visit www.  
vizio.ca. Proof of purchase in the form of a purchase receipt or copy thereof is required.  
Parts and Labor  
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at  
VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty  
or for ninety (90) days from warranty service or replacement, whichever is greater.  
Parts and Labor  
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at  
VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty  
or for ninety (90) days from warranty service or replacement, whichever is later.  
Type of Service  
TV’s 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not  
include de-installation or re-installation of the product. In-Home Service is subject to availability. VIZIO will provide other service  
type options when in-home service is not available.  
Types of Service  
Units 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not  
include de-installation or re-installation of the product. However, in some cases, it may be necessary to send the unit to a VIZIO  
service center. VIZIO will cover the transportation charges to and from the same customer location.  
TV’s under 32” must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for transportation costs  
to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any unit  
in for warranty service.  
Units less than 32” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the service center,  
but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any unit in for service.  
Product returns to VIZIO’s service center must utilize either the original carton/box and shipping material or packaging that  
affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the covered  
Product to the VIZIO service center.  
Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a replacement box  
and material provided by VIZIO. VIZIO technical support will provide instructions for packing and shipping the unit to the VIZIO  
service center.  
Limitations and Exclusions  
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for example:  
cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges, signal issues, damages  
from shipping, acts of God, any type of customer misuse, modifications or adjustments, as well as installation and set-up issues  
or any repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable or removed serial  
numbers or requiring routine maintenance are not covered. This one year limited warranty does not cover Products sold “AS IS”,  
Limitations and Exclusions  
VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include but are not  
limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages from shipping, acts of  
God, any sort of customer misuse, installation, customer modifications, adjustments, and set-up issues. Units with unreadable  
or removed serial numbers, “image burn-in”, and routine maintenance are not covered. This warranty does not cover products  
sold “AS IS”, “CLEARANCE” or by a non-authorized reseller.  
“CLEARANCE”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.  
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING  
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO  
THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM  
ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS  
ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE  
RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR  
OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO  
HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.  
CHECK www.vizio.ca FOR THE MOST CURRENT VERSION.  
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,  
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED  
IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES  
RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL  
NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR  
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR  
THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY  
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM  
PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.vizio.ca FOR THE MOST  
CURRENT VERSION.  
Personal Data  
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION WILL BE  
DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored  
to you configured as originally purchased. You will be responsible for restoring all applicable data and passwords. Recovery  
and reinstallation of user data is not covered under this Limited Warranty. In order to protect your personal information, VIZIO  
recommends that you always clear all personal information from the unit before it is serviced, regardless of the servicer.  
Service and Parts Information  
ELECTRONIC SPARE PARTS  
VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your VIZIO product  
(
after the warranty period) and a replacement part is required, please contact one of the following VIZIO authorized spare parts  
ZERO BRIGHT PIXEL DEFECT GUARANTEE  
distributors with the required part number.  
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new product  
purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s product information  
page www.vizio.ca or look for the “zero bright pixel” guarantee on the box.  
Vizparts.com Inc  
710 Epperson Drive, Suite B  
City of Industry, CA 91748  
(
888) 260 -7765  
Recertified Warranty  
www.vizparts.com  
NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR  
LIMITED WARRANTY - MEXICO  
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR  
ZERO BRIGHT PIXEL DEFECT GUARANTEE  
Covers units purchased as new in Mexico Only.  
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new product  
purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s product  
information page www.VIZIO.mx or look for the “zero bright pixel” guarantee on the box.  
VIZIO Sales & Marketing México S. de. R.L. de C.V. provides a warranty to the original purchaser of a new Product  
against defects in materials and workmanship for a period of one year of non-commercial usage or ninety (90) days of  
commercial use. If a Product covered by this warranty is determined to be defective within the warranty period, VIZIO  
Sales & Marketing México S. de. R.L. de C.V. will either repair or replace the unit at its sole option and discretion.  
INFORMATION EXCLUSIVELY FOR MEXICO  
VIZIO Sales & Marketing México S. de. R.L. de C.V. is not obligated to honor the warranty in the following cases.  
To obtain warranty service, contact VIZIO Sales & Marketing México S. de. R.L. de C.V. Technical Support via email:  
(
a) When the Product has been used under other than normal conditions.  
[email protected] or via phone at 001 (855) 472-7444 from 9:00AM to 6:00PM Monday through Friday (CST)  
or visit www.VIZIO.mx. Pre-authorization must be obtained before sending any product to a VIZIO Sales & Marketing  
México S. de. R.L. de C.V. service Center. Proof of purchase in the form of a purchase receipt or copy thereof is required  
to show that a Product is within the warranty period.  
(
b) When the Product has not been operated according to the accompanying instructions for use.  
(c) When the Product has been altered or repaired by persons not authorized by VIZIO Sales & Marketing México S. de.  
R.L. de C.V. or the respective seller.  
Parts and Labor  
You may contact the importer or the merchant from whom you purchased the VIZIO Sales & Marketing México S. de. R.L.  
de C.V. Product to make a warranty claim, to obtain information related to the procedure to file a warranty claim, and to  
obtain information related to parts, components, supplies and accessories, or contact VIZIO Sales & Marketing México S.  
de. R.L. de C.V.’s authorized representative as follows:  
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or  
recertified at VIZIO Sales & Marketing México S. de. R.L. de C.V.’s option and sole discretion. Replacement parts and  
units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service or  
replacement, whichever is greater.  
Warranty Service Latin America, LLC  
BLVD. MANUEL AVILA CAMACHO 36  
TORRE ESMERALDA II, PISOS 12  
LOMAS DE CHAPULTEPEC CP 11000 MEXICO, D.F.  
Customer Service: 001 (855) 472-7444  
Date of purchase:  
Type of Service  
Defective Products must be sent to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service center to obtain warranty  
service. VIZIO Sales & Marketing México S. de. R.L. de C.V. is not responsible for transportation costs to the service center,  
but VIZIO Sales & Marketing México S. de. R.L. de C.V. will cover return shipping to the customer. Pre-authorization is  
required before sending any unit in for warranty service.  
Product returns to VIZIO Sales & Marketing México S. de. R.L. de C.V.’s service centers must utilize either the original  
carton box and shipping material or packaging that affords an equal degree of protection. VIZIO Sales & Marketing  
México S. de. R.L. de C.V. Technical Support will provide instructions for packing and shipping the covered Product to the  
VIZIO Sales & Marketing México S. de. R.L. de C.V. service center.  
Model:  
Limitations and Exclusions  
Brand:  
VIZIO Sales & Marketing México S. de. R.L. de C.V.’s one-year limited warranty only covers defects in materials and  
workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation,  
improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of customer  
misuse, modifications or adjustments, as well as installation and set-up issues or any repairs attempted by anyone  
other than by a VIZIO Sales & Marketing México S. de. R.L. de C.V. authorized service center. Products with unreadable  
or removed serial numbers, or requiring routine maintenance are not covered. This one year limited warranty does not  
cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.  
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it was  
purchased. For customers in Mexico with VIZIO Sales & Marketing México S. de. R.L. de C.V. televisions that are larger than  
32 inches, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its authorized representative will provide onsite warranty  
coverage of repair and/or replacement services.  
Under the terms of this warranty, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its representative must exchange  
parts and components of the Product and include labor and shipping expenses of the Product on which this warranty is  
valid, within the service network, at no cost to the consumer.  
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,  
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE  
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO Sales & Marketing México S. de. R.L. de C.V.’S  
TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING  
VIZIO Sales & Marketing México S. de. R.L. de C.V.’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER  
SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.  
VIZIO Sales & Marketing México S. de. R.L. de C.V. SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION  
OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL  
DAMAGES. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or  
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific  
legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT TO CHANGE  
WITHOUT NOTICE. CHECK www.VIZIO.mx FOR THE MOST CURRENT VERSION.  
VIZIO Sales & Marketing México S. de. R.L. de C.V.  
Conquistadores 105 Interior 7,  
Colonia Mirasierra, San Pedro Garza Garcia,  
Nuevo Leon, C.P. 66240, Mexico.  
RFC: VSA110513BK9  
Telephone: 001 (559) 171 1763  
Personal Data  
If your VIZIO Sales  
& Marketing México S. de. R.L. de C.V. product is capable of storing personal data and other  
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN  
WARANTY SERVICE. If this occurs, your product will be restored to you configured as originally purchased. You will be  
responsible for restoring all applicable data and passwords. Recovery and reinstallation of user data is not covered  
under this Limited Warranty. In order to protect your personal information, VIZIO Sales & Marketing México S. de. R.L.  
de C.V. recommends that you always clear all personal information from the unit before it is serviced, regardless of the  
servicer.  
©
2015 VIZIO INC. ALL RIGHTS RESERVED.  
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